Privacy Policy
Last updated: February 5, 2026
1. Information We Collect
Personal Information
- Name, email address, phone number
- Billing and shipping addresses
- Payment information (processed securely by third parties)
- Identity verification documents for sellers
Usage Information
- IP address and location data
- Browser type and device information
- Pages visited and time spent on our platform
- Transaction history and bidding activity
2. How We Use Your Information
- Process transactions and deliver purchased items
- Verify seller identities through KYC procedures
- Provide customer support and resolve disputes
- Send transaction notifications and platform updates
- Improve our services and develop new features
- Prevent fraud and ensure platform security
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: Payment processors, shipping partners, and verification services
- Legal Requirements: When required by law or to protect our rights
- Dispute Resolution: Between buyers and sellers to resolve transaction disputes
- Platform Safety: To prevent fraud or illegal activities
4. Data Security
We implement industry-standard security measures to protect your personal information:
- SSL/TLS encryption for all data transmission
- Secure payment processing through certified partners
- Regular security audits and monitoring
- Access controls and employee training
- Regular data backups and disaster recovery procedures
5. KYC and Identity Verification
Sellers are required to complete identity verification (KYC) before listing items. KYC documents are processed by secure third-party verification services and stored encrypted. KYC information is used solely for identity verification and fraud prevention.
6. Cookies and Tracking
We use cookies and similar technologies to enhance your experience and analyze usage patterns. You can control cookie settings through your browser preferences. Essential cookies for authentication and security cannot be disabled.
7. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Transaction records are kept for 7 years for tax and legal compliance. Inactive accounts may be deleted after 3 years of inactivity.
8. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Object to certain data processing
- Data portability
- Withdraw consent where applicable
9. International Data Transfers
Your information may be processed and stored in different countries. We ensure appropriate safeguards are in place for international data transfers.
10. Children's Privacy
Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this privacy policy periodically. Users will be notified of significant changes. Continued use of our platform constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this privacy policy or our data practices, please contact us through our support channels.